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English for Hotel and Tourist Industry

Inhalte zum Kurs: English for Hotel and Tourist Industry

  • Introducing my company
  • My job: responsibilities, duties and work routines
  • making arrangements (dates, times, purpose)
  • Booking process (getting needed information)
  • Giving directions to: hotel, sights…
  • Meet and greet of guests, showing them around
  • Small talk with guest
  • Rooms, furnishings, accessories
  • Telephoning
  • E-mailing
  • Enquiries, Offers, Orders (confirmation, cancellation)
  • Payment and reminders
  • Handling requests and complaints
  • In the restaurant, explaining menu, taking orders
  • Marketing and sales
  • Job application